Remote Hands Fees Print

  • Colocation, Fees
  • 2

Basic Remote Hands:
Anything that is considered basic service. Tasks must take 15 minutes or less to complete. This will be determined by the on-site technician.
Some examples of basic service are as follows:
-
Powercycling / Physically pressing a button

- Temporary KVM Spider Attachment
- Adding/Replacing hot-swappable drives
- Screen Readouts

Remote Hands:
Anything that is considered non-basic service. This will be determined by the on-site technician.
Some examples of non-basic services are as follows:
-
Installation of an Operating System

- Internal Hardware Installation/Replacement/Reseating
- Customized Network Configurations
- Troubleshooting

Fee Schedule:
- Basic Remote Hands: Free of Charge
  - Tasks that take 15 minutes or less to complete. These tasks will be addressed by either a datacenter technician or one of our technicians.
- Standard Scheduled Remote Hands: $75/hr (Billed in 15 minute increments)
  - Tasks that are addressed on the next scheduled datacenter visit
- Urgent Scheduled Remote Hands: $150/hr (Billed in 1 hour increments)
  - Tasks that are addressed on the next business day
- Emergency Scheduled Remote Hands: $200/hr (Billed in 1 hour increments)
  - Tasks that are addressed within 60 minutes

Other/Misc:
- Deracking: Non-urgent deracking requests are $35 and will be addressed on the next scheduled datacenter visir. Urgent/Immediate deracking requests fall under Urgent or Emergency Remote Hands depending on timeframe needed.
- Shipments: All shipments are free of charge, however, customers are responsible for providing shipping labels and materials. Shipping materials can be purchased from us if needed.
- Railkits: Customers are expected to provide their own railkits with their server. All railkits must support standard square holesIn the event that an invalid/no railkit is provided with the server, the customer has the option of purchasing universal railkits from us (Pricing varies depending on the location).

 

If further clarification/information is needed, feel free to open a ticket and we'll be happy assist you.


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